NOC services
If a user notices a problem, it is too late
Our promise is stability, security and compliance. Stability starts with proactive support from our Network Operations Center: highly experienced US-based engineers monitoring your networks, servers, websites, applications and core infrastructure.
In-house team 24×7×365 Compliance-mapped
NOC service levelsNOC
Live eyes on the dashboard24/7, 2+ people
Human alert verification≤10 minutes
SOP assigned to each alertAutomatic
Shift manager24/7
2+engineers on every shift
10 minalert handling
Our NOC
Level 1 / Level 2 services, side by side
What you get compared with a typical in-house team.
| Area | Digital Edge NOC |
|---|---|
| Realtime management oversight | Shift manager 24/7 |
| Dedicated account / project manager | Yes |
| Dedicated technical engineer | Yes |
| Direct contacts & bench of engineers | Yes |
| Access environment | Firewalled jump box over VPN, client-defined ports and protocols |
| Access security | Your policy: your AD, RADIUS etc., onboarding and termination integrated |
| Live eyes on alert dashboard | 24/7, at least two people |
| Alert review | Automatic alert classification |
| Alert handling | Within 10 minutes, human verification |
| SOP per alert | Assigned automatically by the system |
| Custom escalation per alert | System driven, linked to the knowledge base |
| Escalation | Internal Level 2, internal SME, third party or client |
Plans
Monitoring / NOC plans
Four levels of support, using our monitoring software or yours.
| Feature | Level 1 | Level 2 | Level 3 | Full support |
|---|---|---|---|---|
| Client portal & ticketing | ✓ | ✓ | ✓ | ✓ |
| On-demand engineers & technicians | ✓ | ✓ | ✓ | ✓ |
| Basic monitoring | ✓ | ✓ | ✓ | ✓ |
| 24/7 human NOC | ✓ | ✓ | ✓ | |
| Monitoring, alert processing, event management | ✓ | ✓ | ✓ | |
| Escalation procedures & predefined SOPs | ✓ | ✓ | ||
| OS management & patching | ✓ | ✓ | ||
| Vendor management & coordination | ✓ | ✓ | ||
| Uptime & performance guarantee | ✓ | |||
| Application layer support | ✓ |
FAQ
24×7 NOC FAQ
Do you use our monitoring tools?
Either. We deploy our own platform or integrate with your third-party monitoring tools.
Is the NOC US-based?
Yes. Our NOC engineers are US-based Digital Edge employees.
Explore next
Keep exploring
Ready to see your security and compliance baseline?
Questions about NOC services? Book a 30-minute alignment call. We map your gaps against the frameworks you answer to and show what the first 30 days with Digital Edge look like.