Real human support, 24×7, in 20 minutes
The workplace is mobile: users need applications and data anywhere, any time. Our help desk covers back-end, data center and WAN environments as well as modern VDI and mobile office setups, delivered by an ISO-certified and audited organization.
Response SLA
Rapid response commitment
What every client gets
Higher satisfaction at a quantifiable, manageable cost.
Advanced ticketing
Timetabled escalation so nothing waits.
Real human support 24×7
No bots between your users and an engineer.
20-minute response SLA
Rapid response, measured and reported.
Dashboard with reporting
Volumes, response times and trends.
Knowledge management
Client-defined SOPs in a strong knowledge base.
Inventory & lifecycle
Hardware and software tracked end to end.
Support that stands up to an audit
Like every Digital Edge operation, our help desk includes provisioning for compliance and regulatory reporting, security and quality controls, and SLA-driven timing.
Try the help desk assessment toolHelp desk plans
Level of service (see the assessment tool for pricing)
24×7 help desk FAQ
What is your help desk response time?
Our SLA is a 20-minute rapid response, 24×7×365.
Do you support remote and hybrid workers?
Yes, including VDI, mobile office topologies, onboarding and offboarding.
Keep exploring
Ready to see your security and compliance baseline?
Questions about managed help desk? Book a 30-minute alignment call. We map your gaps against the frameworks you answer to and show what the first 30 days with Digital Edge look like.